Texas Friendly Customer Service Workshops - B.E.S.T. and Bastrop County Tourism, in partnership with Texas A&M AgriLife Extension Service, are hosting free customer service trainings. Texas Friendly customer service workshops teach participants how to manage and enhance the delivery ofquality customer service. The goal is to provide instructions to businessmanagers, employees, and community organizations that will enhance customer service skills. Texas Friendly training focuses on six hospitality habits necessary for quality customer service: 1) make a good first impression,2) know your job, 3) know your community, 4) communicate clearly, 5) handle problems effectively, and 6) make a good last impression. Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette and communication.Each free session is limited to 25 people.