ARCHIVED VIDEO: Customer After Care

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Okay, you've made the sale, now what?  The difference between a successful business and a “For Lease” sign often depends on what you do  next. If you think that your job is done, then you better have your sign handy. In this age of online reviews and social media customer after care is more important than ever before.  In this talk I will share with you some of the ways I have found to increase your positive customer reviews while building customer loyalty. A happy customer is a loyal customer and in these days of poor customer service this is your golden opportunity to shine. 

INSTRUCTOR BIO:

Kevin Hutchison started his first career, professional photographer, after earning a degree in Commercial Photography. That path saw Kevin working for independent photography studios, Indiana University, the Department of Defense and finally landed him in Austin working at one of the best studios in town.  At the top of Kevin's game but unfulfilled professionally Kevin walked away from that career and started a new one, from the ground up, as a fly fishing guide. 28 years later that company, Hill Country Flyfishers, has grown into an industry leader. Along the way Kevin has also started two other businesses, Fishhead Press, a publishing company and Plain Brown Wrapper Images, a boudoir photography company. Running three very different businesses has taught Kevin a lot of lessons about customer service and how to showcase his services, Kevin would love to share some of that hard won information and ideas with you.