ARCHIVED VIDEO: Texas Friendly Customer Service Training

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Texas Friendly Customer Service Training workshops teach participants how to manage and enhance the delivery of quality customer service.  Everyone benefits from great internal and external customer service. This program is ideal for city and county government  employees, volunteer service groups, Convention and Visitors Bureau staff, Main Street staff, city parks department personnel, and anyone willing to provide clients with consistent, personalized, and amazing service.

INSTRUCTOR BIO: 

Andrea Barefield is the Executive Director of the Texas Brazos Trail Region – part of the Texas Heritage Trails Program.  Texas Brazos Trail’s mission is to educate, engage and promote cultural and heritage tourism in the 18-county Texas Brazos Trail Region.  Before joining the Texas Brazos Trail Region, Andrea was the Main Street Manager for City Center Waco.  There, Andrea was able to develop, cultivate and grow a sense of community in Downtown Waco through historic preservation, economic development, and placemaking.    Andrea was elected to serve on the Waco City Council representing District 1 in 2018; and is currently serving her second term.  Andrea serves on the Texas Ranger Hall of Fame Museum board and the Airport Advisory board, and  continues her love for working with young people by serving as Council Liaison for the Waco Youth Council. Andrea is coaching them in civic leadership training and helping them cultivate special projects like recycling and educating other young people about their carbon footprint.  Andrea serves on the Texas Downtown Association Board, Texas Travel Alliance Board, Waco ISD Foundation Board, Prosper Waco Board, Creative Waco Cultural Arts Task Force, NAACP Executive Committee as 2nd Vice President and Economic Engagement Chair, Communities in Schools Board, Prosper Waco Board, Start-Up Waco Board, Community Visioning Board and Texas Lyceum.    Andrea is also a proud member of the Waco Alumnae Chapter of Delta Sigma Theta Sorority, Incorporated. Andrea has a Public Relations degree from Sam Houston State University, Huntsville, Texas, where she met husband Elijah, and they have been happily married for 18 years.  They have two beautiful sons, Drew and Jaxon.     

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